‘Active’ Listening

Active listening is wonderfully parodied by the actor Robert Lindsay in ‘The Helping Hand’: “Active listening? How am I supposed to listen ‘actively’? What do … Read more

PowerPoint Timers

Timers are great tools for making sure that people recognise how time is passing when they are engaged in a task. The idea here is … Read more

Walk and Talk Meetings

Walk and Talk is a different type of meeting. It takes place outside, between two people (or a series of two people by mixing pairs … Read more

Scale of Commitment

Meeting design tends to concern itself predominantly with arriving at the right logical outcome; it is focused on the necessity of coming out with the … Read more

Personal Action Plans

Personal Action Plans are primarily a means of developing ownership for individual or collective behavioural change. They are analogous to normal meeting actions but differ … Read more

Coaching

Coaching is probably the most valuable tool by which a leader can leverage their ability and experience to the sustained benefit of their organisation. The … Read more

Task & Maintenance Skills

At a surface level, it is easy to believe that the interactions which take place in a meeting are all about different aspects of the … Read more

Diversity and alienating language

The Department of Education defines inclusive language as “language that is free from words, phrases or tones that reflect prejudiced, stereotyped or discriminatory views of … Read more

Mapping Interactions

Mapping Interactions is about seeing the flow of conversation in a group, to identify the dominant and quiet parties, and to use this for discussion … Read more

Myers-Briggs model / Psychometrics

The Myers-Briggs Type Indicator (MBTI) is a well established psychometric tool for assessing peoples preferences in decision making activities. It was developed by a mother … Read more

Transactional Analysis (TA)

The word Transaction relates to the units of dialogue we engage in with others. When these transactions go smoothly, we can make efficient progress toward … Read more

Handling Stress and Conflict

If your meetings are dealing with important issues, then it would be unusual if some of those issues do not on occasion create some degree of stress … Read more

Influencing Options

Meetings are particularly effective when the people within them take ownership for working out what needs to be done and then commit themselves to do … Read more

Questions to influence the flow

In the article on  Influencing Options we looked at the importance of questions to develop and maintain ownership within the meeting.

Body Language

It has long been known that actions speak louder than words – not only in terms of what you do, but also in terms of … Read more

Action Minutes

Action Minutes are simply a means of recording the key outcomes of a meeting in which people can clearly see their responsibilities for bringing those … Read more