Engaging Attention

The product of your meeting leaves the (virtual or physical) room in the understanding, attitudes and intentions of its attendees.This means that, for your meeting … Read more

‘Active’ Listening

Active listening is wonderfully parodied by the actor Robert Lindsay in ‘The Helping Hand’: “Active listening? How am I supposed to listen ‘actively’? What do … Read more

Walk and Talk Meetings

Walk and Talk is a different type of meeting. It takes place outside, between two people (or a series of two people by mixing pairs … Read more

Diversity and alienating language

The Department of Education defines inclusive language as “language that is free from words, phrases or tones that reflect prejudiced, stereotyped or discriminatory views of … Read more