By the end of the training participants will have a number of strategies which will provide them with a practical platform for:
- Having confident conversations on the business which bring insight
- Bringing people round, and building ownership for the outcomes
- Understanding how we read the room, and how the room reads us
- Ensuring the outcome before the first person arrives at the workshop
- Flexing, diverting and changing the process to get to the end point
- Facilitating a rich and engaging experience for all participants
- Using the power of questions to stimulate productive debate
How do these training objectives fulfil the requests made trough the interview process?
Links between training objectives and interview requests:
- Having confident conversations on the business which bring insight
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- Confidence to have conversations on the business, and to really understand it
- Moving from (unlearning) detail/content (product function & features) to the meta-process
- Flexibility to divert and change the process to get to the end point
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- SPW tool/process as a backbone, not the whole thing
- Ability to divert and change the process to get to the end point – what to do if the electricity goes out
- How to avoid reading off PowerPoint slides
- Bringing people round, and building ownership for the outcomes
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- Building commitment and ownership to the outcomes
- Handling dissenters, and those who go defensive, ‘parking the obstructionist’
- Understanding how we read the room, and how the room reads us
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- Reading the room – the use of body language – what we can see, and what we transmit
- Handling the fear of losing the room
- Listening skills – strategies for understanding – communication problems
- Knowing how they feel at the end
- Facilitating a rich and engaging experience for all participants
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- Engaging all the senses – generating ideas and insights – monitoring & influencing facilitation
- Engaging with the room – using movement and position (client movement)
- Getting the right people into the room – confidence to call it off if you don’t
- Creating a safe environment in which Junior Client Staff can participate honestly
- Using the power of questions to stimulate productive debate
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- Skills in using good questions, and identifying the follow-up question
- Using questions, articulating probing questions
- Getting the room to talk for at least 70% of the time – more dialogue
- Using outliers in prep data to stimulate debate and insight – moving beyond silos
- Ensuring the outcome before the first person arrives at the workshop
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- Interview & preparation
- Importance of note taking (and being seen to take notes)
- (Victorious warriors win first, and then go to war – Sun Tzu)