Having confident conversations on the business which bring insight
- Positioning your role with the client/team
- Exploring vision and potential – their dreams and aspirations (magic wand)
- Exploring where people are against that – the gaps, differences, concerns
- Past projects – their personal perspective on the factors in their progress
- How they want to use this opportunity to see their people (& colleagues) grow
Facilitating a rich and engaging experience for all participants
- Raising their expectations and openness through 1:1 interviews
- Techniques for multi-channel participation (as demonstrated)
- Questions to syndicates and walkround feed-back
- Practicing facilitation of group exercises, and gaining feedback
Using the power of questions to stimulate productive debate & participation
- Using positioning and perspective segregation to drive discussions
- Establishing syndicates and work areas/groups to increase engagement
- Allowing it to go wrong, highlighting its consequences, and offering process
- Building a picture in your mind so you have the next question ready
- Helpful questions (for each of the different stages/styles of learning)
- Throwing questions to the front back out into the room
Understanding how we read the room, and how the room reads us
- Becoming more aware of body language and how we can listen to it
- Recognising and modifying our own body-language to influence attitudes
- Understanding group behaviours and what to look out for
- Seating positions and how to adjust them for more balanced outcomes
- The use of ongoing feedback to understand overall shifts in attitude
- The use of meeting review to understand customer impact
Flexing, diverting and changing the process to get to the end point
- Clarity on what we are trying to achieve (at the meta-level)
- Understand what facilitation actually is in regard to the group
- Knowing the range of tools and techniques that are available
- Ways to explore where you are in respect of the goal (remaining gap)
- Pulling the group up to the meta level so they can be part of the design
Bringing people round, and building ownership for the outcomes
- Being a trusted repository for their hopes, concerns and agendas (interview)
- Maximising the opportunity for people to contribute and repeat that (walkround)
- Understanding the reasons for conflict, and finding solutions to reconcile it
- Engaging the Chief customer as the custodian of some of this role (arbiter)
Ensuring the outcome before the first person arrives at the workshop
- Interviews to understand attitudes and pre-empt agendas
- Role of process and groundrules to enable you to overview (what is meta)
- Delivering pre-work and developing a step-wise process
- Ensuring a realistic objective for the event, and partnership in delivering it
And what specific tools and techniques are we seeking to demonstrate and experience within that?
- Using interview feedback
- Hopes & Concerns / Strengths & Weaknesses exercise
- Managing expectations ‘is … / is not …’
- Facilitated syndicate groups
- Use of groundrules
- Use of Car Park
- Personal checklists
- Facilitation rota (maintaining responsibility with the client)
- Facilitation (Task) briefing sheet
- Using on-line feedback
- Affinity diagrams
- Walkround process
- Using a timer slide
- Sticky dots for prioritisation
- Exercises to raise energy and make a point
- Capturing feedback into a model to illustrate a point
- Team self-reflection
- Drawing feedback to the front
- Magic wand – fictional constructs & perspective shift
- Free wander feedback
- Reverse fishbone diagram
- Selective feedback of syndicate output
- Using examples
- Syndicates to take different perspectives
- Developing good questions
- Walk and talk
- Clothesline
- Consensus reaching
- Simulation exercises
- Self-selecting syndicates
- Individual listing as a primer
- Use of partitioned pre-work
- Presentation techniques
- Barriers and solutions syndicate