Common Hiccups

While meeting feedback via the Inspirometer is intended to be easy and intuitive, that does not mean that there is no opportunity for misinterpretation and misunderstanding.

We therefore strongly recommend that you try it out on some dummy meetings between friends, and build your confidence in how to use it, before launching it on a high-profile meeting where any problems will be somewhat ‘exposed’.

As you try it out, you may well encounter one or two of the following, which have been drawn from our own experiences from previous client questions:

Emails and feedback requests go into spam filters/folders

Our feedback requests necessarily have multiple images and hyperlinks within them to enable single click feedback. This is also symptomatic of spam emails, and some spam engines automatically reroute highly hyperlinked emails from ‘unknown’ sources into spam folders (either on the users machine, or in the corporate exchange). On some systems, this can subsequently affect other un-hyperlinked emails from the same source.

The solution lies in making sure inspirometer.com is a known source by getting the domain whitelisted in your mail system. Until this is done, please check your spam folders for missing emails, and please ask your attendees to do the same.

Feedback emails only seem to go to the organiser

This is a common symptom of trying to add meetings@inspirometer.com to existing meetings in your calendar ‘the wrong way’. When adding a new attendee to a meeting, people sometimes open the meeting, type in the new attendee’s name, and then click to update. BUT when the option box appears they accept the default of ‘Send updates only to added or deleted attendees’, and simply click okay.

This informs meetings@inspirometer.com it has a meeting with the organiser, but in the absence of the email addresses of the other attendees it has to assume that there aren’t any – and so it does not (in fact cannot) send them an email.

If you are using this method, you will need to remember to select ‘Send updates to all attendees’ before clicking okay. However, you will find that it is far easier, and less disruptive, to use the preferred method of forwarding existing meetings to inspirometer.

Feedback emails have not been received

If the meeting organiser’s Inspirometer account is part of an organisation, and if feedback emails are not received, by some or all people , but not for the reasons listed above, the ‘problem’ may be the settings that have been set at the organisation level. To support a phased implementation of the tool, Inspirometer provides the option for the organisation to choose under which circumstances feedback requests are used.

They do this in a panel like the one on the right.

Depending on the settings, this can prevent email feedback requests going to internal and/or external people even when meetings@inspirometer.com is included in the invitation.

If you suspect this to be the case, please speak to the person in charge of your Inspirometer implementation to confirm that the settings are correct. They will be able to adjust the settings for your particular area separately to the rest of the organisation.

In-meeting feedback emails have not been received

If your people are receiving end-of-meeting feedback emails, but not in-meeting ones, it could be because of the settings described in the section above, or it could simply be that Inspirometer failed to recognise that you had included an agenda in your meeting invitation. Agendas are required to enable in meeting feedback (even if they are only one item long) and they need to be in a form that Inspirometer can recognise.

The format for including an agenda is very simple, and can be found in the guidance on in-meeting-feedback.

The above list reflects the most common issues that people encounter, but people’s ingenuity means that there will always be new ways to confuse the system. And, of course, the system itself is not blameless and it does have its off-days.

If you encounter a problem not described above, please go to our community support page, and type the issue into there. This will present you with a list of topics which it has selected in the hope of solving your issue immediately. But if none of these work for you, continue on to post your question, and a member of the community will respond with an answer – usually within two working days.